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FAQ

Please find the answers to our most commonly asked Print Shop questions below.  Not seeing the questions/answer you’re looking for here? Please contact us.

A: You can reset your account password by clicking the 'Lost your password?' link on the My Account page.

A: Please use the contact form or call the print shop at 315-435-3307 about your request.

A: You can email your documents and images to printshop@ongov.net. Please include your order number in the subject or body of the email.

A: On the checkout page you will see a field for ‘grant number’. This is where you add your Grant Number to your order.

A: Your grant number is associated with your Print Shop account. Your Print Shop account remembers the last information you used to order with. If you are using a different grant number for a new order or do not wish to use a grant number for your new order you can simply change it or remove the grant number from the field.

A: This rigid plastic shape forms the book’s spine and would resemble a hair comb if it were not formed into a cylinder, hence the name Comb Binding. Comb Binding, also known as Cerlox binding or Surelox binding, makes use of a cylindrical plastic shape that has multiple curved tines along its length.

Each tine or “tooth” along the comb binding element is pre-formed into a closed ring shape. Each ring-shaped tine contains tension. When these tines are spread apart and then released, the tension closes them back into a circular shape.

The comb binding method produces a durable and professional-looking document. To bind a book with this method, the curved tines are spread open and inserted through rectangular slots punched along the spinal edge of the book’s cover and pages. When the tension in the tines is released, the spine closes back into its original shape and secures the covers and pages as a unit yet allows them to turn freely.

Benefits of Comb Binding

A comb bound book can lie flat in the open position without having to be held open. This feature makes it very well-suited for manuals, study guides, directories, cookbooks, and other reference materials that benefit from being “hands free.”

Another advantage of a comb bound book is that pages can be added or removed relatively easily. Tabbed dividers and perforated pages also work well with the comb binding method.  Furthermore, the plastic combs are readily available and come in a variety of sizes to accommodate books of varying thicknesses.

A: A spiral binding is typically used for a notebook or booklet, in which the pages are fastened together by a spiral of wire or plastic that coils through a series of holes punched along one side of each page and the front and back covers.

A: Perfect Binding is a widely used soft cover bookbinding method. With this method, the pages and cover are glued together at the spine with a strong yet flexible thermal glue. The other three sides of the book are then trimmed as needed to give them clean “perfect” edges.

Perfect bound books have a square, printable spine and the cover is usually made from paper or cardstock that is heavier than the interior pages.  If desired, the cover can be clear-coated to provide durability and improve appearance.

Authors commonly use perfect binding for fiction and non-fiction books because of its professional appearance and relatively low cost. For the very same reasons, businesses and organizations frequently use the perfect binding method on a variety of printing projects such as manuals, catalogs, corporate reports, and thicker product brochures.

A: Some product pricing is based on four decimal point currency.
Example: When items show that they may range from $.02 - $.10 per item they may actually be something like $.0246 - $.1048 each. Therefore when the entire order is calculated in the shopping cart, the price may seem higher.

A: To delete items from your shopping cart, you will see and X to the left of the item you wish to remove. Click that X to remove items one a time from your shopping cart if you change your mind and don't wish to purchase that item.

A: There may be some products that require labor, which will be added to your order by the print shop staff.

A: This is a built in feature to printshop.ongov.net. Despite saying product is 'On Hold', your order will be processed unless you have specifically asked for the order to remain 'On Hold' in your order notes at the time of checkout.

A: Example: You need a poster but don't know how to create what goes on the poster.

You can add both products, "Poster" and "Graphic Design Work" to your cart.
When completing your order be sure to include order notes about what you are looking for.
If you have a rough design of what you'd like, you can email that to the print shop and our graphic designer will turn that into a professional graphic design for you.
Graphic Design Charges are as follows:
$14 per quarter hour of graphic design work
$28 per half hour of graphic design work
$56 per full hour of graphic design work